SHIPPING & RETURNS
SHIPPING
Shipping is FREE all over the UAE for any orders that are AED 100 and above. For order value below AED 100, a shipping charge of AED 20 is applied for orders across UAE. For international orders, please contact us on contact@pawhavenme.com and we will try our best to deliver our products to you. Orders received before 3:00 pm GST (GMT +4:00) will be dispatched the next working day. In case of any delay, we will keep you informed.
Shipments in UAE will be from Monday to Friday, excluding public holidays, Saturdays and Sundays. For international deliveries, on-arrival VAT/duties/taxes at your destination will be paid by the receiver; we will not be liable to pay any additional costs on behalf of the customer once the order is dispatched from our warehouse.
Each order may be shipped only to a single destination address specified at the time of payment for that order. If you wish to ship products to different addresses, you will have to place multiple orders. If you believe that the product is not in good condition, or if the packaging is tampered with or damaged before accepting delivery of the goods, refuse to take delivery of the package and send us an email at contact@pawhavenme.com while mentioning your order reference number.
We shall make our best efforts to ensure that a replacement delivery is made to you at the earliest. We try our best to accommodate special requests (such as expedited delivery, delivery at certain times of the day, deferred delivery), but we cannot guarantee that these requests will be fulfilled by our courier partners. If you aren’t sure, we encourage you to email us before placing your order.
RETURN POLICY
Our brand philosophy of adhering only to the highest standards in every step of development, production and user experience means, we take full responsibility for your satisfaction. If you are unhappy with our products, you can initiate a return within 7 days of receipt with its original packing materials and a receipt or proof of purchase.
Your item must be in the same condition that you received it. The products should not be used or tampered with. Return policy does not apply to free gifts and promotional merchandise. We reserve the right to not honor return requests
that we determine to be fraudulent. This return policy is only valid for products purchased directly from our website.
How can I arrange for a return?
In the rare instance that you are unhappy with our product, simply drop us an email at contact@pawhavenme.com with your name, point of purchase, telephone number and a convenient time to call. One of our product advisors will call you to understand the issue better and provide you instructions on shipping the product back to us.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. We will refund you the full amount for UAE returns including shipping. For international returns, the shipping cost will have to be borne by the customer.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us on contact@pawhavenme.com with your order reference number.
Sale items (if applicable)
Sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at contact@pawhavenme.com
International Shipping
For international shipping, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary.
